Refund Policy
Effective Date: Effective on release
Exam-pack refund promise
You may request a full refund within 7 days of buying an exam pack if you have used 5 or fewer Speaking sessions from that pack. Email support@speakoet.com from the email address on your SpeakOET account, with your payment date and the Razorpay payment ID from your confirmation email. Refunds go back to your original payment method, usually within 5–7 working days. When a refund is processed, access from that pack ends and its unused sessions are removed.
Payment problems
Contact support@speakoet.com if you were charged twice, paid but did not receive your pack, or see an unauthorised payment. We will review these problems separately from the exam-pack usage limit. The time for money to reach your original payment method depends on Razorpay and your bank or payment provider.
Existing subscribers
Existing subscribers keep their current terms until their plan ends. If you bought a monthly or annual subscription before exam packs became available, your existing terms continue until that plan ends. For a first subscription payment, the earlier policy allowed a request within 7 days with no more than 2 paid Speaking sessions or equivalent paid-feature use. A renewal payment had a 48-hour request window if no paid features were used after renewal. You can turn off auto-renew in your account settings. Contact support@speakoet.com for a review of your payment.
Institution access and legal rights
Institution-funded access is governed by the agreement with that institution; please contact its administrator. Nothing in this policy limits rights available under applicable law.